Run these checks in order
- Confirm the TripoSIM line is enabled.
- Select it as the cellular-data line and disable data switching.
- Apply the package’s roaming instruction.
- Compare the APN with the order email, including spelling and blank fields.
- Toggle airplane mode for 30 seconds and restart the phone.
- Leave network selection automatic first; try a permitted partner manually only when instructed.
- Temporarily disable a VPN, private DNS or filtering app to isolate the problem.
- Test outside Wi‑Fi with a basic webpage.
What the status bar tells you
No network nameThe profile may not be registering. Check destination coverage, line state and supported partners.
Bars but no dataFocus on data-line selection, roaming, APN and VPN settings.
Data but slowCheck remaining high-speed allowance, congestion, signal quality and any FUP threshold.
What to send support
- Order number and exact plan name.
- Country, city and approximate location.
- Phone model and operating-system version.
- Screenshots of line status, roaming, APN and network name.
- Time the issue began and every step already tried.
- Evidence of any error message or failed speed test.
Preserve refund evidence: avoid consuming unnecessary data or deleting the profile. The published refund policy treats installed and activated products differently.
Related help
Review the activation sequence, understand the refund rules, or return to the TripoSIM review.
Troubleshooting FAQ
Should I delete and reinstall the eSIM?
No, not unless support confirms the profile can be reissued.
Why do I have signal but no internet?
The wrong data line, roaming instruction, APN or VPN is a more likely starting point than radio coverage.
Why is unlimited data slow?
A daily high-speed or fair-use threshold may have been reached.