Eligibility at a glance
| Situation | Published treatment |
|---|---|
| Not scanned or installed, within 30 days | May qualify for a full refund |
| Provisioning failure or invalid QR | Listed as eligible |
| Duplicate or incorrect charge | Listed as eligible |
| Installed and activated | Generally not eligible for a full refund |
| Locked or incompatible phone | Listed as not eligible |
| Poor coverage in one location | Listed as not eligible |
| Unused data or expired validity | Listed as not eligible |
Installed but technically broken
The policy says a verified significant technical issue may lead to a partial refund or service credit at the company’s discretion. This is why screenshots and a complete troubleshooting record matter.
How to make the request
- Contact the address shown on the current official refund page.
- Include the order number in its original format.
- State whether the QR code was scanned, installed or used.
- Describe the issue and attach evidence.
- Keep the profile installed until support finishes diagnosis.
Timing
The policy says support reviews requests and responds within approximately 24–48 hours. Approved refunds are returned to the original payment method and may take 5–10 business days to appear, depending on the financial institution.
Terms can change. Verify the current wording on the TripoSIM refund page before making a decision.
Related help
Before requesting a refund, use the safe troubleshooting checklist. For setup, read TripoSIM activation or return to the full review.
Refund FAQ
Can I get a refund after scanning the QR code?
A full refund becomes less likely after installation. A verified technical issue may be considered for a partial refund or credit.
How long does an approved refund take?
The published estimate is 5–10 business days after approval.
Is poor local coverage refundable?
The current policy lists poor coverage in a specific location as not eligible.